Background: The Tennessee DHS provides temporary economic assistance, work opportunities and protective services that improve state residents' quality of life.
Challenge: A large-scale employee buyout and a hiring freeze reduced DHS's workforce at a time when the volume of Tennessee residents seeking services increased dramatically. Call center wait times surpassed two hours during peak usage and complaints increased by 275 percent. Responses to email requests by clients took several days, on average.
Rugged PCs, which are predominantly used for vertically aligned commercial computing needs, are designed to meet certain stability and reliability standards in harsh environments, including extreme temperatures, dust, moisture, water, shock, and vibration. Deployed more like infrastructure than traditional commercial PCs in fields like law enforcement, fire and rescue, mining, and oil and gas exploration, rugged PCs are mission critical in these sectors where minimal downtime is a key competitive necessity and customer requirement.
To provide users with complete ruggedized solutions, devices need much more than extremely reliable performance in harsh working conditions. They need security, manageability, support and, when required, readily available service. That way, remote workers can stay productive no matter where they are, what they’re doing or the conditions they face.
People accomplish more with digital tools and workflows, and workforce transformation puts this concept into action by making sure employees have seamless, reliable access to the right IT—anytime, anywhere.